Keep every customer
promise—automatically
Forward customer threads to Lolodex. Track commitments, escalations, and feature requests without manual CRM updates.
See it in action
Before renewals: "what issues has Acme escalated in the past year?" and get the full history.
[email protected]
Acme Corp - Sync Issue Escalation
- First reported: 6 weeks ago
- Escalated to engineering: 4 weeks ago
- Root cause identified: 3 weeks ago
- Fix deployed: Last week
Sync conflict in multi-user mode fixed in v2.4.1. Customer confirmed working as expected.
- Initially frustrated (3rd occurrence)
- Satisfied with response time
- Requested status updates for future issues
How it works
Just forward your customer threads. That's it.
Forward customer emails
Forward escalations, onboarding threads, and feature requests to [email protected]
Fwd: Re: Acme sync issue escalation
Get customer intelligence
Receive structured notes with issue history, sentiment, and commitments—auto-linked to the account.
Saved: "Acme Corp - Sync Issue Escalation"
Prep for renewals instantly
Ask "what issues has Acme had this year?" before any QBR or renewal conversation.
Question: what feature requests has Acme made?
Built for customer success managers
Never let customers churn because you missed context
Full customer history
"What issues has TechCo had?" Get the complete escalation history, feature requests, and sentiment in seconds.
Track every commitment
Never forget what you promised. Every commitment, follow-up, and timeline captured and searchable.
Renewal prep in seconds
Walk into QBRs with full context. Know every issue, win, and feature request without digging through your inbox.
Your customer knowledge, always ready
Lolodex captures every escalation, commitment, and customer interaction.
So you can focus on relationships, not data entry.
Simple pricing
Start free. Upgrade when you need more.
- Email processing
- Ask questions
- Auto-linked notes
- Everything in Starter
- PDF, Word, image attachments
- Web research
- Everything in Pro
- Unlimited processing
- Priority support
Stop letting customers churn because you missed context from onboarding
Join CSMs who use Lolodex to keep every customer promise.
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